Context

A mid-sized company is planning to adopt a new Customer Relationship Management (CRM) software system. The company has allocated a limited budget for the software, covering initial purchase, setup, training, and first-year operational costs. The total cost of ownership (TCO) for the first year is a critical factor in ensuring the chosen CRM solution fits within budgetary constraints while meeting operational needs.

Trigger

Finance department initiates adoption of a new Customer Relationship Management (CRM) software system.

Acceptance Criteria

• Total first-year TCO does not exceed $24,000 budget
• Cost breakdown requirements:
  • Initial licensing: ≤ $10,000
  • Setup and deployment: ≤ $5,000
  • Training for 50 employees: ≤ $3,000
  • Maintenance and support: ≤ $2,000
  • Operational costs (cloud hosting): ≤ $4,000
• All costs verifiable through official quotes, invoices, or contracts
• Hidden costs and fees identified and included in TCO calculation
• CRM solution meets at least 90% of company’s functional requirements
• TCO calculation completed and verified minimum 30 days before final decision

Source: This scenario has been created with help from ChatGPT by using the prompt create a quality scenario to describe an affordability requirement.