Context/Background

A mid-sized company is planning to adopt a new Customer Relationship Management (CRM) software system. The company has allocated a limited budget for the software, covering initial purchase, setup, training, and first-year operational costs. The total cost of ownership (TCO) for the first year is a critical factor in the decision-making process. The company needs to ensure that the chosen CRM solution fits within their budgetary constraints while meeting their operational needs.

Source

Finance department of a mid-sized company wishes to adopt a new Customer Relationship Management (CRM) software system.

Metric/Acceptance Criteria

The total cost of ownership (TCO) for the first year of the CRM software must not exceed the set budget of $24,000. This TCO is broken down into the following specific cost categories:


Source: This scenario has been created with help from ChatGPT by using the prompt create a quality scenario to describe an affordability requirement.