Scenario

A user who has never used the system before, but other IT systems in general

Stimulus

has to find a specific article.

Reaction

The system’s search page displays the article as a search result if asked for it.

Metric

95% of the users find the search page and then the article in less than two minutes.

Background

The navigation and search page must be built in a way that users who use other IT-systems learn the usage of the given system without having to read a manual or the need to ask someone.