Context
Software is operational, running on its standard platform in typical use-case setting. User is trying to accomplish a primary task in the application.
Trigger
User attempts to use a feature of the software for its intended purpose.
Acceptance Criteria
- Software provides functionality that allows user to achieve desired outcome without unnecessary steps or interactions
- 95% of users are able to complete the desired task using the feature on their first attempt
- Average time taken to accomplish the task does not exceed 2 minutes
- Users do not have to undertake more than the minimal logical number of steps for that task
- Post-interaction, at least 90% of users rate their experience with the feature as “Intuitive” or “Very Easy” on feedback scale