Context

A consumer-facing application should be understandable and usable by first-time users without prior training.

Trigger

A user opens the product for the first time and attempts the primary onboarding flow.

Acceptance Criteria

• In usability tests with at least 30 representative first-time users and no facilitator guidance, at least 80% complete the primary onboarding flow on the first attempt without critical errors.
• No core feature requires more than 3 interactions from the home screen to reach its starting point.
• Median completion time for onboarding is <= 5 minutes for successful first-time attempts.
• Post-test usability score reaches SUS >= 75.
• At least 85% of participants rate navigation and labeling as clear (top-2-box on a 5-point scale).