Context
If an expert system becomes unavailable, the employer has to pay the employees even though they cannot work. This is especially a problem in countries with high labour costs.
Trigger
User intends to perform any operation within the expert system.
Acceptance Criteria
- User never blocked longer than 2 minutes at any time due to system unavailability
- Maximum system downtime per incident: 2 minutes
- Applies to all system operations and features